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Cannot Connect to the Internet

In spite of offering improved Internet connectivity over its predecessors, there is still a multitude of reasons why Windows 7 can lose the Internet connection, many of them being beyond the control of the operating system. If you are having trouble connecting to the Internet, try the following tips to resolve the problem.

1 - No Connections Detected
If Windows 7 does not detect any Internet connections, there will be a red cross over the network icon in the system tray in the bottom-right corner of your screen. The most common reasons for this are that the network cable is disconnected or, in the case of wireless networks, the wireless adapter is turned off. If you have a laptop computer, ensure that the wireless feature is turned on. There's normally a keyboard shortcut which allows you to turn it on or off. If you're using a wired connection, check the cable connection between the computer and the router.

2 - Cannot Connect to a Particular Connection
If you're trying to connect to a wireless network in a public area, this is a particularly common problem. Depending on the network, you may need to enter a password, or you may need to open your browser window and enter login information on a website before you can do anything else. Many connections which appear on the list of wireless networks are not even wireless Internet connections. They can be wireless security camera systems or a multitude of other things. Ensure that you're trying to connect to the correct network.

If you are sure you're connecting to the correct network, but still nothing happens, try restarting your computer. At the same time, reset the router. Wait about five minutes before trying to reconnect. If you still can't connect, then it could be a problem with your service provider in which case you should contact their support number.

3 - Slow, Intermittent Internet
If your Internet connection is slower than it should be, it is often due to temporary issues with the Internet service provider which are, of course, beyond your control. However, there are also some other possibilities which you should consider.

If you are using a wireless connection, ensure that there is nothing else in the way which is interfering, such as radios, microwaves and various other electrical devices. If you're using any wireless network connection manager software, uninstall it completely. While such software usually comes with new computers and wireless networking cards, it is usually completely unnecessary and can cause conflicts with Windows' built-in network manager.

Finally, whether you're accessing the Internet via a wired or wireless connection, ensure that every telephony device in your home is connected to a telephone socket via a microfilter. These help to eliminate interference.


Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Speed improvements vary based on your system configuration. ErrorTeck is not endorsed or affiliated with either Microsoft or the third party applications it supports.